OOWIA TERMS OF SERVICE
Effective Date: 20 August 2026
Last Updated: 20 September 2026
These Terms of Service govern access to and use of the Oowia website, platform, account, products and print-on-demand and apparel manufacturing services operated by Ambuja Knitting Mills under the brand name “Oowia”.
Please read these Terms carefully before placing an order. By creating an account, submitting an order, approving artwork, making payment, or otherwise using the Oowia services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Oowia services or place an order.
- CONTRACTING PARTY AND SCOPE
1.1 The contracting party for all orders placed through Oowia is Ambuja Knitting Mills, operating under the brand name “Oowia” (“Oowia”, “we”, “us” or “our”).
1.2 Oowia operates its apparel manufacturing and fulfilment activities from Tiruppur, Tamil Nadu, India, and has its registered head office in Hyderabad, Telangana, India.
1.3 These Terms apply to all products and services supplied by Oowia, including print-on-demand apparel, knitted or manufactured garments, printing, dyeing, labelling, packaging, branding, cut-and-sew manufacturing, custom manufacturing and related services, whether ordered through the Oowia website, an Oowia account, written quotation, email, messaging platform, purchase order or any other channel accepted by Oowia.
1.4 The agreement between you and Oowia consists of:
(a) these Terms;
(b) the applicable order confirmation or accepted quotation;
(c) the specifications, artwork and production requirements approved for the order;
(d) the Oowia Returns and Refunds Policy;
(e) the Oowia Privacy Policy; and
(f) any other written terms expressly agreed by Oowia for the particular order.
1.5 In the event of inconsistency, the following order of precedence applies:
(a) mandatory applicable law;
(b) a written agreement signed by both parties that expressly states that it overrides these Terms;
(c) the applicable order confirmation or accepted quotation;
(d) these Terms; and
(e) the policies referred to in these Terms.
1.6 No representation, statement, promise or commitment made by an Oowia employee, representative or third party shall amend these Terms unless the amendment is confirmed in writing by an authorised representative of Oowia.
- ELIGIBILITY AND CUSTOMER INFORMATION
2.1 You must provide accurate, complete and current information when creating an account or placing an order.
2.2 You are responsible for all activity carried out through your account and for maintaining the confidentiality of your account credentials.
2.3 If you place an order on behalf of a company, partnership, firm, organisation or other entity, you represent and warrant that you have authority to bind that entity. In that case, references to “you” include that entity and the person acting on its behalf.
2.4 Oowia may request additional information or documentation where reasonably necessary to verify an order, payment, identity, delivery address, tax status, intellectual property rights or compliance with applicable law.
- FORMATION AND ACCEPTANCE OF ORDERS
3.1 An order submitted through the Oowia platform constitutes an offer by you to purchase the specified products and services on these Terms.
3.2 An order is not binding on Oowia until Oowia has accepted it and issued an order confirmation or otherwise expressly confirmed acceptance in writing.
3.3 Oowia may reject or cancel an order before acceptance where:
(a) the requested product or service is unavailable;
(b) the submitted artwork or instructions cannot reasonably be produced;
(c) the artwork or instructions appear to violate applicable law or third-party rights;
(d) the order contains an obvious pricing, specification or technical error;
(e) required payment or verification has not been completed;
(f) fulfilment would expose Oowia to an unreasonable legal, regulatory or operational risk; or
(g) any other legitimate operational or legal reason prevents fulfilment.
3.4 If Oowia rejects an order after payment has been received, Oowia will refund the amount paid for the rejected order, subject to applicable law.
3.5 Oowia is not responsible for an order being manufactured incorrectly where the error arises from information, specifications, artwork, measurements, quantities, colours, placement instructions or other materials supplied or approved by you.
- QUOTATIONS, PRICES AND TAXES
4.1 Unless expressly stated otherwise, all prices are in Indian Rupees.
4.2 Prices displayed on the Oowia website may exclude GST and other applicable taxes unless expressly stated otherwise. Applicable taxes will be charged in accordance with law.
4.3 Unless otherwise stated in a written quotation, a quotation issued by Oowia remains valid for seven calendar days from its date of issue.
4.4 Oowia may revise quoted prices before an order is accepted to account for changes in raw-material costs, yarn prices, dyes, printing inputs, freight, labour, taxes, regulatory charges or other material production costs.
4.5 Once an order has been accepted and confirmed, the price applicable to that order will not be increased solely because Oowia subsequently changes its catalogue or standard pricing.
4.6 Any additional work requested after order confirmation may result in additional charges. Such charges must be paid before Oowia is required to undertake the additional work.
4.7 Unless Oowia has expressly approved credit terms in writing, all orders must be paid in full before production begins.
4.8 Credit or net payment terms, where offered to eligible business customers, are subject to separate written approval by Oowia. Oowia may withdraw or suspend such credit terms at any time in accordance with the applicable written credit arrangement.
4.9 You are responsible for providing correct tax information, including GST information where applicable. Oowia is not responsible for tax consequences arising from inaccurate information supplied by you.
- PAYMENT
5.1 Payment must be made through the payment methods made available or approved by Oowia.
5.2 An order will not enter production until the required payment has been successfully received, unless Oowia has expressly agreed otherwise in writing.
5.3 If a payment is reversed, dishonoured, charged back or otherwise withheld after production or dispatch, the amount remains immediately payable to Oowia.
5.4 You must not initiate a payment reversal or chargeback as a substitute for using the applicable cancellation, returns or dispute process.
5.5 If a chargeback is initiated without a legitimate basis, Oowia reserves the right to provide relevant order, production, delivery and communication records to the payment processor or financial institution and to recover any amount properly due from you.
5.6 Oowia may suspend production, dispatch, account access or future orders where amounts remain overdue.
- ARTWORK AND CUSTOMER MATERIALS
6.1 You retain ownership of intellectual property rights in artwork, logos, photographs, designs, text, trademarks and other materials supplied by you, subject to any rights belonging to third parties.
6.2 You grant Oowia a limited, non-exclusive, worldwide, royalty-free licence to use, reproduce, store, process, modify as technically necessary, transmit and display the materials supplied by you solely to the extent necessary to:
(a) manufacture and fulfil your order;
(b) provide customer support;
(c) perform quality control;
(d) process reorders authorised by you;
(e) comply with legal obligations; and
(f) prevent, investigate or resolve fraud, abuse or disputes.
6.3 Oowia will not knowingly use your artwork for manufacture for another customer or publicly display your artwork for promotional purposes without your prior written consent, except where disclosure is required by law or reasonably necessary to fulfil your order through a service provider.
6.4 You represent and warrant that:
(a) you own the rights in the materials you submit or have obtained all permissions, licences and consents necessary for their intended use;
(b) your materials do not infringe copyright, trademark, design, patent, publicity, privacy or other rights of any third party;
(c) your materials do not violate applicable law;
(d) your materials do not contain unlawful, defamatory, fraudulent, obscene or otherwise prohibited content; and
(e) you have obtained all permissions required to reproduce any person’s name, image, likeness, signature, logo or other protected material contained in the artwork.
6.5 You remain solely responsible for the legal status of your artwork and instructions.
6.6 Oowia may refuse to manufacture any material where Oowia reasonably believes that doing so may violate applicable law or infringe third-party rights. Where an order is refused solely on this basis before production, Oowia will refund amounts received for the unfulfilled portion of the order, subject to applicable law.
- CUSTOMER INDEMNITY FOR ARTWORK AND INSTRUCTIONS
7.1 You agree to indemnify and hold harmless Oowia, its owners, personnel, contractors and service providers from claims, losses, liabilities, damages, costs and reasonable legal expenses arising from or relating to:
(a) an allegation that artwork or materials supplied by you infringe a third party’s intellectual property or other rights;
(b) unlawful content supplied by you;
(c) your breach of these Terms;
(d) your breach of any representation or warranty under these Terms; or
(e) your instructions causing Oowia to manufacture, label, package or distribute products in violation of applicable law.
7.2 Oowia will notify you of any claim falling within this clause where reasonably practicable and may require you to take over the defence or resolution of the claim, subject to Oowia’s reasonable interests being protected.
7.3 Nothing in this clause requires you to indemnify Oowia for a claim caused solely by Oowia’s own breach of law, wilful misconduct or unauthorised use of your intellectual property.
- ARTWORK APPROVAL AND PRODUCTION SPECIFICATIONS
8.1 Where Oowia provides a digital proof, mockup or production preview, you are responsible for reviewing it before approval.
8.2 Approval of artwork constitutes confirmation that the artwork, text, colours, dimensions, placement, quantity and other displayed specifications are correct.
8.3 After artwork approval, Oowia is entitled to commence production without obtaining further approval unless the parties expressly agree otherwise.
8.4 Oowia is not responsible for errors that were visible in an approved proof or that arise from incorrect information supplied or approved by you.
8.5 You are responsible for ensuring that submitted files satisfy Oowia’s technical requirements, including file format, resolution, dimensions, colour profile, transparency and placement specifications.
8.6 Oowia may make non-material technical adjustments reasonably necessary for production, including scaling, alignment, colour conversion or file preparation, provided that such adjustments do not materially alter the approved design.
8.7 Where an adjustment may materially affect the finished product, Oowia will seek your approval where reasonably practicable before production.
- PRODUCTION TIMELINES
9.1 Production timelines stated on the Oowia website, quotation, order confirmation or elsewhere are estimates unless expressly stated in writing to be guaranteed.
9.2 Unless otherwise stated, the production period begins on the first working day after:
(a) payment has been received;
(b) all required artwork and specifications have been supplied;
(c) artwork has been approved or locked; and
(d) all other information reasonably required to commence production has been received.
9.3 For operational purposes, an artwork approval or final production instruction received after 4:00 PM Indian Standard Time on a working day will be treated as received on the next working day.
9.4 Typical production estimates are:
(a) on-demand orders: 24 to 48 hours;
(b) bulk production: 7 to 14 working days; and
(c) cut-and-sew or all-over-print production: the period specified in the applicable quotation or order confirmation.
9.5 The above periods exclude transit time unless expressly stated otherwise.
9.6 Production timelines may be extended due to:
(a) artwork changes;
(b) delayed approvals;
(c) changes in quantities or specifications;
(d) non-payment or payment verification;
(e) raw-material shortages;
(f) equipment failure;
(g) power interruption;
(h) labour disruption;
(i) weather or transport disruption;
(j) government action or regulatory restrictions;
(k) events beyond Oowia’s reasonable control; or
(l) any other circumstance that reasonably prevents or delays production.
9.7 Oowia will use commercially reasonable efforts to communicate material delays affecting confirmed orders.
- CHANGES AFTER APPROVAL
10.1 Any request to change artwork, quantity, garment, colour, size, print method, labels, packaging, delivery address or other production specification after approval is subject to Oowia’s acceptance.
10.2 Oowia may charge reasonable additional costs arising from a requested change.
10.3 Where a change requires production to be stopped, restarted or materially reworked, the production timeline will be recalculated from the date on which the revised specifications are approved.
10.4 Oowia is not required to accept a change after production has commenced.
- MANUFACTURING TOLERANCES
11.1 Apparel manufacturing involves reasonable variation arising from fabric, dyeing, cutting, sewing, printing, washing, finishing and other production processes.
11.2 Unless a different tolerance is expressly stated in writing, the following are considered normal manufacturing tolerances and do not constitute defects:
(a) garment measurements within plus or minus 5 percent of the applicable published or approved measurement;
(b) print placement variation of up to 1 centimetre from the approved placement;
(c) minor variation in shade, texture or surface appearance resulting from the characteristics of fabric, dyeing or printing;
(d) minor variation in print colour caused by differences between digital displays and physical production;
(e) reasonable variation in fabric texture, shrinkage or hand-feel consistent with the specified garment and production method; and
(f) minor variation between production batches where the same colour or artwork is reproduced using commercially reasonable manufacturing processes.
11.3 Digital images, screens and colour displays cannot be treated as exact representations of physical fabric or print colour.
11.4 Where a specific Pantone, colour standard, fabric weight, measurement tolerance or other technical specification is contractually required, that requirement must be expressly recorded in the applicable order or written specification.
11.5 A production variance outside the applicable agreed tolerance may constitute a manufacturing defect and may be addressed under the Returns and Refunds Policy.
- PRODUCT QUALITY AND CARE
12.1 Oowia will manufacture products substantially in accordance with the specifications accepted for the applicable order.
12.2 Product performance may be affected by washing, drying, ironing, exposure to chemicals, friction, heat, sunlight and other conditions.
12.3 Customers must follow applicable care instructions supplied with or displayed for the relevant product.
12.4 Oowia is not responsible for damage caused by misuse, incorrect washing, improper storage, alteration, repair, chemical exposure, excessive heat, abrasion or failure to follow applicable care instructions.
- INSPECTION AND DEFECT CLAIMS
13.1 You must inspect products promptly after delivery.
13.2 Where you believe that an order contains a manufacturing defect, incorrect item, material shortage or other fulfilment error, you must notify Oowia within seven calendar days of delivery unless a longer period is required by applicable law.
13.3 A claim should include:
(a) the order number;
(b) a description of the issue;
(c) the quantity affected;
(d) clear photographs or video showing the issue;
(e) photographs of packaging where relevant; and
(f) any other information reasonably requested by Oowia.
13.4 Oowia may request that affected goods be returned for inspection.
13.5 If Oowia determines that a product is defective or incorrectly manufactured, Oowia may, subject to applicable law and the Returns and Refunds Policy:
(a) repair the affected product;
(b) replace the affected product;
(c) reproduce the affected portion of the order;
(d) issue an appropriate refund or credit; or
(e) provide another legally appropriate remedy.
13.6 Oowia is not responsible for defects caused by customer-supplied materials, incorrect artwork, incorrect specifications, misuse or modifications made after delivery.
- RETURNS, REFUNDS AND CONSUMER RIGHTS
14.1 Returns and refunds are governed by the Oowia Returns and Refunds Policy, as amended from time to time.
14.2 Nothing in these Terms excludes, restricts or limits any right or remedy that cannot lawfully be excluded, restricted or limited under applicable law.
14.3 Where a customer qualifies as a “consumer” under applicable consumer protection legislation, mandatory consumer rights and remedies continue to apply notwithstanding any provision of these Terms.
14.4 Custom-made, personalised or print-on-demand products may be subject to restrictions on cancellation, return or exchange to the extent permitted by applicable law. Such restrictions will not apply where the product is defective, incorrectly supplied or otherwise covered by a mandatory statutory remedy.
14.5 Oowia will not deny a legally available remedy solely because a customer failed to comply with an internal procedural requirement where applicable law provides otherwise.
- CANCELLATION
15.1 An order may be cancelled without production charges before artwork is locked and production has commenced, subject to applicable law.
15.2 For standard on-demand orders, the operational cut-off for cancellation is ordinarily 4:00 PM Indian Standard Time on the working day on which the order is placed, unless the order has already entered production.
15.3 After production has commenced, cancellation may be accepted only to the extent that Oowia can reasonably stop further work.
15.4 Where cancellation occurs after production has commenced, Oowia may deduct reasonable and documented costs already incurred or irrevocably committed, including fabric, cutting, printing, dyeing, labels, packaging and other production costs, subject to applicable law.
15.5 If the law requires a refund notwithstanding production status, Oowia will provide the refund or other remedy required by law.
- DELIVERY AND SHIPPING
16.1 Oowia may use third-party logistics and courier providers to deliver orders.
16.2 Delivery dates supplied by a courier are estimates and may be affected by circumstances outside Oowia’s control.
16.3 You are responsible for providing a complete and accurate delivery address, recipient name and contact number.
16.4 If delivery fails because of an incorrect or incomplete address, recipient unavailability, refusal to accept delivery or other circumstances attributable to you, Oowia may charge reasonable additional delivery, storage, return and re-dispatch costs.
16.5 Where a shipment is returned to Oowia because delivery could not be completed, Oowia may hold the goods pending further instructions and payment of applicable additional charges.
16.6 You must notify Oowia promptly if tracking information indicates loss, damage or delivery to the wrong address.
16.7 For consumer transactions, nothing in these Terms is intended to transfer risk to the consumer before the consumer or a person designated by the consumer takes physical possession of the goods, except to the extent otherwise permitted by applicable law.
16.8 For business transactions, title and risk will pass in accordance with the applicable order confirmation or, if not specified, upon delivery to the address designated by the business customer.
- TRANSIT DAMAGE AND LOSS
17.1 Where goods are visibly damaged at delivery, you should, where reasonably practicable, photograph the packaging and goods before opening or immediately after opening.
17.2 You must report transit damage promptly and provide reasonable supporting evidence.
17.3 Oowia will reasonably assist with claims against the applicable courier or logistics provider.
17.4 Oowia remains responsible for remedies required by applicable law, regardless of any recovery available from a courier or logistics provider.
- FORCE MAJEURE
18.1 Oowia will not be liable for delay or failure to perform to the extent caused by circumstances beyond its reasonable control.
18.2 Such circumstances may include natural disasters, flood, fire, epidemic, pandemic, severe weather, power failure, internet or telecommunications failure, equipment failure, labour disruption, strikes, shortage of raw materials, transportation disruption, government action, regulatory restrictions, war, civil disturbance, acts of terrorism, or other comparable events.
18.3 Oowia will use commercially reasonable efforts to minimise the effect of a force majeure event.
18.4 If a force majeure event materially prevents performance for an extended period, either party may cancel the affected order by written notice. In that event, Oowia will refund amounts received for undelivered goods or services to the extent not already consumed or committed, subject to applicable law and the nature of the affected order.
- PROHIBITED USE
19.1 You must not use Oowia to manufacture products that:
(a) violate applicable law;
(b) infringe third-party intellectual property rights;
(c) contain unlawful threats, fraud or deceptive representations;
(d) facilitate criminal activity;
(e) impersonate another person or organisation unlawfully;
(f) contain material that Oowia is legally prohibited from manufacturing or distributing; or
(g) otherwise expose Oowia to material legal or regulatory risk.
19.2 Oowia may suspend or refuse an order where it reasonably suspects prohibited use.
19.3 Nothing in this clause authorises Oowia to determine unlawfulness merely on the basis of disagreement with a lawful political, religious, social or commercial viewpoint.
- OOWIA INTELLECTUAL PROPERTY
20.1 Oowia and its licensors retain all rights in the Oowia name, brand identity, logos, trademarks, website, software, platform, product descriptions, photographs, graphics, layouts, documentation and other Oowia-owned materials.
20.2 Except as expressly permitted by Oowia, you must not copy, modify, reproduce, distribute, license, sell or commercially exploit Oowia-owned materials.
20.3 You may refer accurately to Oowia as your manufacturing or production partner where such reference is truthful and does not imply an endorsement, partnership, agency relationship or ownership relationship that does not exist.
20.4 You may use photographs or product imagery supplied by Oowia only in accordance with any licence or permission provided with those materials.
20.5 You must not represent Oowia’s manufacturing facilities, processes, products or services as your own manufacturing operations.
- CONFIDENTIALITY
21.1 Each party may receive confidential information belonging to the other party in connection with the relationship.
21.2 Confidential information includes non-public pricing, designs, technical specifications, production processes, business information, customer information and other information reasonably understood to be confidential.
21.3 A receiving party must not disclose or use confidential information except:
(a) for performing its obligations under the agreement;
(b) with the other party’s consent;
(c) to its employees, contractors, professional advisers or service providers who require the information and are subject to appropriate confidentiality obligations; or
(d) where disclosure is required by law or a competent authority.
21.4 Confidentiality obligations do not apply to information that:
(a) is publicly available without breach of the agreement;
(b) was lawfully known before disclosure;
(c) is independently developed without use of the confidential information; or
(d) is lawfully received from a third party without a confidentiality obligation.
- PERSONAL DATA AND PRIVACY
22.1 Oowia may collect, use, store and process personal information in connection with account creation, order processing, payment, delivery, customer support, fraud prevention, legal compliance and other legitimate business purposes.
22.2 Processing of personal information is governed by the Oowia Privacy Policy and applicable data protection and privacy laws.
22.3 You must not submit personal information belonging to another person unless you have the authority or lawful basis to do so.
22.4 Oowia may share information with payment processors, logistics providers, technology providers, production partners, professional advisers, regulators and other service providers where reasonably necessary to provide the services or comply with law.
22.5 Oowia will implement reasonable safeguards appropriate to the nature of the information and applicable legal requirements.
- ACCOUNT SUSPENSION AND TERMINATION
23.1 Oowia may suspend or terminate an account where:
(a) you materially breach these Terms;
(b) you provide materially false information;
(c) payment obligations remain unpaid;
(d) the account is used for unlawful activity;
(e) continued access creates a material security, fraud or legal risk; or
(f) suspension or termination is required by law.
23.2 Where reasonably practicable, Oowia will provide notice before suspension or termination and an opportunity to remedy the breach.
23.3 Suspension or termination does not affect rights or obligations accrued before termination.
23.4 Clauses concerning payment, intellectual property, confidentiality, indemnity, limitation of liability, dispute resolution and other provisions intended by their nature to survive termination will continue after termination.
- LIMITATION OF LIABILITY
24.1 To the maximum extent permitted by applicable law, Oowia’s aggregate liability arising out of or in connection with a particular order, whether in contract, tort, negligence, statute or otherwise, will not exceed the amount actually paid to Oowia for the specific order giving rise to the claim.
24.2 To the maximum extent permitted by applicable law, Oowia will not be liable for indirect, incidental, special, consequential or exemplary losses, including loss of profits, revenue, business opportunity, anticipated savings, goodwill, reputation or business interruption.
24.3 The exclusions in this clause do not apply to liability that cannot lawfully be excluded or limited, including liability arising from fraud, wilful misconduct, or any other liability that applicable law expressly prohibits the parties from limiting.
24.4 Nothing in these Terms excludes or limits statutory consumer rights, product liability obligations, or any remedy that cannot legally be excluded or limited.
24.5 For business customers, Oowia’s liability will be determined subject to the allocation of risk expressly agreed in the applicable order or written agreement.
- NO WARRANTY OF UNINTERRUPTED SERVICE
25.1 Oowia will use reasonable efforts to maintain the availability of its website and services.
25.2 Oowia does not warrant that the website, platform or account services will always be uninterrupted, error-free, secure or available.
25.3 Temporary unavailability may occur because of maintenance, upgrades, technical failures, cyber incidents, service-provider failures or circumstances beyond Oowia’s reasonable control.
- THIRD-PARTY SERVICES
26.1 Oowia may use third-party providers for payment processing, logistics, hosting, communications, analytics, software, manufacturing inputs and other services.
26.2 Third-party services may be subject to their own terms and policies.
26.3 Oowia is not responsible for independent acts or omissions of third-party service providers except to the extent liability is imposed on Oowia by applicable law.
- CUSTOMER FEEDBACK
27.1 If you voluntarily provide suggestions, feedback or recommendations regarding Oowia’s products or services, Oowia may use such feedback without restriction or payment, provided that such use does not disclose your confidential information or identify you in a manner that you have not authorised where such authorisation is legally required.
- ELECTRONIC COMMUNICATIONS
28.1 You consent to receiving communications from Oowia electronically, including through email, SMS, messaging applications, account notifications and other electronic means.
28.2 Electronic records of orders, approvals, payments, communications and confirmations may be used as evidence of the transactions and instructions to which they relate, subject to applicable law.
28.3 You are responsible for ensuring that your registered contact details remain current and that communications sent to those details can be received.
- NOTICES
29.1 Notices to Oowia must be sent to:
Ambuja Knitting Mills
Brand: Oowia
Registered Head Office: AMBUJA KNITTING MILLS, G-7, B BLOCK, PRIYA ENCLAVE APARTMENTS, BALAMRAI, RASOOLPURA, SECUNDERABAD, G-7, B BLOCK, PRIYA ENCLAVE APARTMENTS, BALAMRAI, RASOOLPURA, SECUNDERABAD, HYDERABAD, Telanga, INDIA.
Email: [email protected]
Grievance Officer: Ayush Agarwal (Founder)
Grievance Email: [email protected]
Postal Address for Notices: AMBUJA KNITTING MILLS, G-7, B BLOCK, PRIYA ENCLAVE APARTMENTS, BALAMRAI, RASOOLPURA, SECUNDERABAD, G-7, B BLOCK, PRIYA ENCLAVE APARTMENTS, BALAMRAI, RASOOLPURA, SECUNDERABAD, HYDERABAD, Telanga, INDIA.
29.2 Notices to you may be sent to the email address, telephone number, account or postal address associated with your order or account.
29.3 A notice sent electronically will be treated as received when transmitted unless the sender receives a delivery failure notification.
- GRIEVANCE REDRESSAL
30.1 Oowia will maintain a grievance redressal mechanism in accordance with applicable law.
30.2 Customers may submit complaints concerning orders, products, refunds, payments, delivery or other matters using the contact details published on the Oowia website.
30.3 Oowia will acknowledge and address grievances within the periods required by applicable law.
30.4 Nothing in this clause limits a consumer’s right to approach any competent consumer dispute redressal commission, court, regulator or other authority where such right is available under applicable law.
- DISPUTE RESOLUTION
31.1 The parties will first attempt in good faith to resolve any dispute through written communication.
31.2 A dispute is not required to undergo internal resolution where applicable law gives a consumer a direct statutory right to approach a competent authority, court or consumer dispute redressal commission.
31.3 Subject to mandatory jurisdiction conferred by applicable consumer protection or other law, courts having competent jurisdiction in Hyderabad, Telangana, India will have exclusive jurisdiction over disputes arising from or relating to these Terms or an order placed under them.
31.4 Nothing in this clause prevents either party from seeking urgent interim or injunctive relief from a court having lawful jurisdiction.
- GOVERNING LAW
32.1 These Terms and all orders governed by them are governed by the laws of India.
32.2 The application of any conflict-of-law principles that would require application of the laws of another jurisdiction is excluded to the extent legally permissible.
32.3 Mandatory rights and remedies available under applicable Indian law remain unaffected.
- CHANGES TO THESE TERMS
33.1 Oowia may amend these Terms from time to time.
33.2 The amended version will be published on the Oowia website with an updated effective date.
33.3 An amendment will not retroactively modify the contractual terms applicable to an order that was already accepted, unless:
(a) the amendment is required by law;
(b) the amendment is necessary to address a security, fraud or regulatory issue; or
(c) you expressly agree to the amendment.
33.4 The version of these Terms in force on the date an order is accepted will govern that order, subject to mandatory applicable law.
- SEVERABILITY
34.1 If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permissible and the remaining provisions will remain in full force and effect.
34.2 If the provision cannot be enforced, it will be severed without affecting the validity of the remaining provisions.
- WAIVER
35.1 A failure or delay by either party to exercise any right under these Terms does not constitute a waiver of that right.
35.2 A waiver is effective only if made expressly and in writing.
- ASSIGNMENT
36.1 You may not assign, transfer or otherwise dispose of your rights or obligations under these Terms without Oowia’s prior written consent, except where such restriction is prohibited by applicable law.
36.2 Oowia may assign or transfer its rights and obligations in connection with a restructuring, sale, merger, transfer of business or similar transaction, provided that such transfer does not unlawfully reduce your rights.
- ENTIRE AGREEMENT
37.1 These Terms, the applicable order confirmation, accepted quotation, approved specifications and expressly incorporated policies constitute the entire agreement between the parties concerning the relevant order.
37.2 They supersede prior discussions, representations and communications concerning the same subject matter, except for representations expressly incorporated into the written order or agreement.
- RELATIONSHIP OF THE PARTIES
38.1 Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship, franchise, agency or other relationship between the parties except that Oowia is the independent supplier of the products and services ordered by you.
38.2 Neither party has authority to bind the other except as expressly agreed in writing.
- NO THIRD-PARTY BENEFICIARIES
39.1 Except where applicable law provides otherwise, these Terms do not create rights enforceable by any person who is not a party to the relevant order or agreement.
- INTERPRETATION
40.1 Headings are included for convenience and do not affect interpretation.
40.2 The singular includes the plural and vice versa where the context requires.
40.3 References to “including” or “includes” mean “including without limitation” unless expressly stated otherwise.
40.4 References to applicable law include all applicable statutes, rules, regulations, notifications, orders, directions and legally binding requirements as amended from time to time.
- CONSUMER LAW SAVINGS
41.1 Nothing in these Terms is intended to deprive a consumer of any right, remedy, protection or forum that cannot lawfully be excluded or restricted.
41.2 Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory provision will prevail only to the extent of that conflict.
41.3 Any provision that is valid and enforceable between business customers may be applied differently where required by mandatory consumer protection law.
- CONTACT
For questions concerning these Terms, orders, production, returns or other matters, contact Oowia through the contact details published on the Oowia website.
Oowia
Ambuja Knitting Mills
Registered Head Office: AMBUJA KNITTING MILLS,G-7, B BLOCK, PRIYA ENCLAVE APARTMENTS, BALAMRAI, RASOOLPURA, SECUNDERABAD, G-7, B BLOCK, PRIYA ENCLAVE APARTMENTS, BALAMRAI, RASOOLPURA, SECUNDERABAD, HYDERABAD, Telangana, India.
Official Website: www.oowia.com
Customer Support: [email protected]
Legal Notices: [email protected]
Grievance Redressal: [email protected]
END OF TERMS OF SERVICE