Returns & Refunds Policy
Wrong parcel? It travelsback, free.
Everything we ship is custom-made, so most factories bury this page in exclusions. Ours runs the other way: seven days to flag anything wrong, a courier we pay for, and your money moving back before the week’s out.
The promise
If a garment leaves our floor wrong – misprinted, damaged, mislabelled or a shade away from what you approved – we replace it or refund it, and every step of the journey backwards is at our cost. No restocking fees, no “custom items are final sale”, no fine print doing heavy lifting.
In short: our mistakes travel back for free and get fixed fast. You have seven days from delivery to say so.
Covered, always
Misprint or misplaced art
Wrong design, wrong spot, cracked ink, off-register colours.
Wrong size shipped
You ordered M, the label says M, the garment isn’t an M.
Damaged in transit
Torn packaging, dented prints, anything the journey did to it.
Shade missed the file
Clearly darker or warmer than the hex you signed off.
Fair exclusions
These aren’t defects, so they don’t trigger the machine above – but note how narrow the list is:
Changed your mind on approved art
The mockup you signed off is the mockup that printed.
Within size-chart tolerance
±5% on measurements is normal tailoring, not error.
Washed, worn or altered
We can’t fairly inspect a garment that’s lived a life first.
Low-res source files
300 DPI in, crisp print out – we flag soft files before printing.
Reporting a problem
- Window: within 7 days of delivery, counted from the courier’s timestamp.
- What to send: the order ID, two photos (the whole garment plus a close-up), and one line on what’s wrong.
- Where: [email protected] or WhatsApp – whichever’s already open on your phone.
- Then what: a human replies within 24 hours with either a replacement slot or a return booking. No ticket numbers purgatory.
The reverse clock
Our fulfilment timeline on every product page runs left to right, Day 0 to doorstep. This one deliberately runs backwards – watch the red line pull from right to left:
- Day 0You flag it, photos attached
- +24 hrsPickup booked from the doorstep
- +48 hrsInspected on our own floor
- Day 5–7Refund or reprint in motion
Why inspection takes 48 hours: every returned piece goes under the same QC bench as first prints – shade-matched against your original file, not eyeballed.
Bulk & batch orders
Batches of 500+ pass a pre-dispatch QC sweep, so claims are rare – when one does land, it’s handled per batch inside the same 7-day window. Replacements reprint from the identical file and are shade-matched to the surviving pieces, so a corrected batch never splits into old-stock and new-stock tones.
Prefer credit over reprints? Batch refunds can convert to a store note with a 10% top-up, valid 12 months.
Cancellations before print
Cancel free any time before artwork locks and the batch queues – on-demand orders that’s usually the same day before 4 PM IST. Once panels are printed or fabric is cut, cancellation charges cover exactly what the floor consumed, itemised on request. Full terms live in clause 08 of the Terms.
Refund paths
Once inspection clears, money moves the same day:
- To source – the original payment method, arriving in 5–7 business days depending on banks, not us.
- Store credit – instant, with a 10% bonus for the wait.
- Shipping too – when the mistake was ours, forward and return freight both come back with the refund.
Something arrive wrong?
Send the order ID and two photos – a human answers within 24 hours with a plan, not a policy quote. The reverse clock starts the moment you hit send.